Seattle, WA (Hybrid)
Program Manager – AI Social Services Training Platform
We believe that every conversation holds the potential to create meaningful change. We offer a unique software-based simulation experience that emulates client conversations designed specifically for case workers, social service professionals, and frontline practitioners. Think of our technology as a ‘Flight Simulator’ that provides a safe, supportive space to practice real-world client interactions that enhance communication skills.
We’re a small, mission-driven startup building cutting-edge AI tools with empathy, ethics, and equity in mind.
About the Role
We’re looking for a Program Manager with hands-on experience in social services, human services, or nonprofit training — someone who’s led programs, managed change, and helped teams adopt new tools. You’ll act as a bridge between our product team and the real-world professionals we’re here to serve.
You don’t need to be an AI expert (we’ll teach you what you need to know). But you do need to understand how case managers think, what they struggle with, and how they learn best.
What You’ll Do
Partner with Customers
- Work with public and nonprofit partners (e.g., human services agencies, community orgs, workforce programs) to understand their training goals and constraints.
- Support onboarding, training, and pilot implementations of our software with new customers.
- Translate real-world customer needs into clear goals for our team.
Lead and Support Key Projects
- Coordinate projects across customers, contributors, and our internal team.
- Build lightweight project plans, keep everyone aligned, and identify risks early.
- Serve as a key liaison between our team and our customer stakeholders.
Shape Our Product
- Gather and synthesize feedback from users and training teams.
- Help improve how we train our AI and guide how we measure the effectiveness of our simulations.
- Collaborate closely with designers, developers, and data analysts to ensure our product supports meaningful outcomes.
What We’re Looking For
Must-Have Experience
- 8+ years in social services, human services, training, or program delivery — you’ve been there, done that, and felt the weight of the work.
- 3+ years managing programs or large projects — you can wrangle stakeholders, drive a timeline, and keep the ship steady.
- Strong communication skills — written, spoken, and most importantly, listening.
- Comfortable working with cross-functional teams (product, tech, customer success).
Nice-to-Have Experience
- Exposure to training technology, LMS platforms, or case management systems.
- Familiarity with Agile project management, JIRA, or similar tools is a plus.
- Experience with pilot programs, change management, or government/nonprofit contracting is a definite plus.
- A working knowledge of how data and feedback drive service improvements.
Who You Are
- Mission-driven. You care deeply about making frontline jobs more effective and humane.
- Curious and adaptable. You’re open to learning new tools and ways of working.
- Practical. You can make progress with incomplete information and limited resources.
- Collaborative. You work well across disciplines and roles — from engineers to end users.
Why Join us?
- Be part of a growing startup with a bold mission: to transform how human services professionals are trained and supported.
- Work on meaningful problems alongside kind, smart, and driven teammates.
- Flexible work environment with remote options, generous PTO, and growth opportunities.
- Salary 110K – 150K
Location: Seattle, WA area (Hybrid) This role will involve occasional local travel between customer locations, mainly along the I5 corridor.
Job Type: Full-Time.